Nova Vector Limited Recruitment 2022

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Applications are invited from interested and suitably qualified candidates for Australian Trade and Investment Commission Recruitment 2022.

we are recruiting to fill the position below:

Job Title: Head of Telemarketing Contact Center

Company Nova Vector Limited
Position
Head of Telemarketing Contact Center
Location Accra, Ghana
Job type Full-Time
Salary Not Specified

Job Description

  • The Head of Contact Center Operations oversees the performance of all the Contact Center Operators.
  • They provide leadership, coaching, and support to their team, and develop plans to achieve the call center targets.
  • They will be responsible for managing rosters, training staff, allocating duties, hiring and firing staff, and handling problems or queries that require a higher level of authority.
  • They will also review employee performance and report progress to Management.
  • The Head of Contact Center Operations is;
    • Expected to develop strategies to increase the overall productivity of the Contact Centre functionality.
    • Expected to manage the activities of Contact Center teams on a daily basis and assess performance.
    • Expected to provide training for Contact Center Operators to ensure good performance.
    • Expected to ensure the full application of Call Centre regulations and policies.
    • Expected to keep a daily dashboard on indicators and statistics.

Qualification/Experience

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  • Must obtain a tertiary degree in Business Administration and at least 3 years of experience as a Call Operations Manager.
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Key Attributes

  • Must be able to work under pressure.
  • Must be able to meet deadlines and respond quickly to queries.
  • Must be able and willing to work longer hours.

How to Apply

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Interested applicants should indicate the position as the email subject and attach their CVs to this email address: nova.vectorgh@gmail.com

Application Deadline: 25th November 2022

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