MTN Ghana Recruitment 2021

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment 2021.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen, and Zambia.  MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

We are recruiting to fill the position below:

Job Title: Coordinator, Segment & Product Development

Job Summary:

Support in the management of existing and new products and services within the segment portfolio and undertake product performance appraisals regularly to ensure positive revenue generation and product health towards the reduction of churn and the growth of the commercial segment.

Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing sophisticated client base

Job Role

  • Develop the relevant and targeted marketing strategies for the market segments (Public/Gov’t  sector & SME, LCA/MNC/ Fixed, Digital etc) to support sales and position MTN Business as a leader in the ICT space
  • Segment based product development
  • Developing products based on new innovation that adapt the use of existing and new technologies
  • Bundling and developing segmented niche offers
  • Appropriate adherence to required PPPs
  • Ability to handle product related financial KPIs (effective pricing, business cases etc)
  • Generation of promotions & market stimulation to generate incremental revenues
  • Churn and growth management
  • Segment performance reporting
  • Database management for product related activates (PCDs, TCFs, UATs , research and assessment reports and all other product  and marketing collateral ) within the division
  • Coordinate with Marketing and other relevant departments in developing and executing effective Go to Market strategies
  • Monitor and report on promotional campaign effectiveness and ROI.
  • Product lifecycle management
  • Application of data and insights in product development and GTM process
  • Training and product knowledge sharing within the division and the entire organization

Job Requirements

Education and Competencies

Education

  • Minimum of Bachelor’s Degree in Commerce/ Marketing/ Computer Science/ Engineering or equivalent Business qualification

How to Apply

Interested applicants should CLICK HERE to apply.


Job Title: IT Business Analyst

Job Summary:

Collaborate with the business’s functional areas to analyze, develop, document, communicate business requirements, and support user testing to achieve business goals

Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing a sophisticated client base

Job Role

  • Elicit business requirements, document, scope, present them and get them approved / signed them off.
  • Define solution or Business Requirement Document or Product roadmap
  • Further requirement analysis (FRD, Requirement models and so on…)
  • Identify or recommend IT team (internal or external)
  • Finalize solution and its scope
  • Researching possible software solutions
  • Performing other tasks that may be assigned to the post, based on the job requirement.
  • Supporting project teams during the analysis and planning stages of software development
  • Acting as a liaison between the business and Information Technology (IT) Division
  • Acquiring knowledge of products or services provided by the business

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by April 26, 2021, to: [email protected]


Job Title: Manager, MFS Products & Services (API)

Job Summary:

Responsible for managing the digital communality for developers who access Mobile Money API in Ghana, the role will contribute to the successful development, launch and implementation of MFS strategy by developing content, engage, support, and organize Mobile Money developer communities in Ghana on digital platforms.

Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing a sophisticated client base

Job Role

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  • Contribute to the development of MFS business plans and overall business strategy.
  • Support in the development and implementation of MTN’s API strategy with input from key stakeholders.
  • Provide and organize developer community support
  • Develop, implement and manage developer social media communities
  • Develop, manage and evolve API documentation
  • Consolidate developer feedback to ensure API roadmap takes into consideration developer challenges
  • Conduct detailed analysis and manage external engagements with developer communities
  • Develop content, engage, support, and organize Mobile Money developer communities in Ghana on digital platforms:
  • Input in the evolution of the MFS’s API roadmap
  • Implementation of MFS API roadmap
  • Product life cycle management for B2B, B2P, G2P and P2G products
  • Planning and preparing business sessions with the developer community. Ensure API documentation and product specifications are up to industry standards.
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
  • Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
  • Identify and document key risks, issues and dependencies and set mitigation actions
  • Provide reports in accordance with the measurement metrics set by Line Manager
  • Report on metrics relating to performance of the API product such as usage and revenue
  • Develop performance metrics to measure API usage and engagement within OPCO
  • Provide feedback to Group on future API enhancements and OPCO-related requests
  • Produce Product Specification documents, Scope of Work documents, user requirement specifications
  • Develop content, engage, support organize Mobile Money developer communities on digital platforms
  • Analyse and support plan to improve API usage and developer community engagement
  • Implement Hackathon programs
  • Develop relationships with key partners to improve awareness of the API platform

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by April 26, 2021 to: [email protected]


Job Title: Senior Specialist, Billing & Charging

Job Summary:

Define, drive and design the implementation of the Business and Operational Support Systems capabilities covering subscription, charging and billing domains of telco, banking, IP/internet and other new business models; outline roadmaps for such platforms for integrated models for new and retrofitting the misaligned old with best cost-effective approaches that serve synergy, improve efficiency, are cost saving and support digital innovations.

Job Context

  • Highly dynamic and competitive telecommunication industry
  • Advancement in global technology trends
  • MTN Group business standards and practices
  • Diverse cultural environment
  • Segmentation structure implication
  • Performance driven environment
  • Developing a sophisticated client base

Job Role

  • Design the implementation of the Business and Operational Support Systems (BSS, OSS) capabilities covering subscription, charging and billing domains of telco, banking, IP/internet and other new business models.
  • Align to guidelines and solution standards for subscription, charging and billing platforms across the various lines of business
  • To outline roadmaps for such platforms for integrated models for any new and retrofitting any old misaligned with best cost-effective approaches that serve synergy, improve efficiency, are cost saving and support digital innovations.
  • Ensure the integration to all subscription, charging and billing platforms are following the best practices and guidelines for efficiency and security of integration protocols
  • Liaise with the Information Security Team to design security controls within the subscription, charging and billing platforms
  • Embed the Enterprise Architecture practice within the subscription, charging and billing domains using the ADM toolkit
  • Liaise with the Enterprise Architecture and Business Process Management sections with all the integrated delivery within the department
  • Support the Enterprise Architecture Strategy and Vision with these core platforms objectives
  • Lead the design, architecture cycle and aspects of the delivery of key business or enterprise-wide and group solutions relating to subscription, charging and billing
  • Drive and facilitate the development of the current and to be architecture models covering all the subscription, charging and billing platforms.
  • Contribute and define enterprise architecture principles, standards and guidelines, and blueprints.
  • Lead the analysis of legacy platforms to derive the required capabilities and rules from existing applications in achieving a two-speed architecture environment for the additional capabilities – focusing particularly on digital functions.
  • Lead and develop systems, integration and technology architectures covering the enterprise or for specific line of service delivery, program areas or business functions
  • Lead design reviews across the enterprise and collect enterprise architecture performance metrics to ensure continuous improvement.
  • Support the Demand & Delivery and Operations team in ensuring adherence to the Enterprise Architecture Framework, Standards and Governance to ensure it supports an agile and integrated business environment contributing to a quicker and robust Go To Market, increased revenue, agility, standardization, reusability, time to market, simplicity and reducing risks, duplication and failures. Develops and provides appropriate training for the section for competency development and knowledge transfer.
  • Maintain overall EA domains (Systems, Solutions, Technology and Integrations) synchronized with the MTN Vision, roadmap and Business

How to Apply

Interested and qualified applicants should send their Curriculum Vitae by April 26, 2021 to: [email protected]com

 

 

 

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