MTN Ghana Recruitment 2021

Applications are invited from interested and suitably qualified graduates for MTN Ghana Recruitment 2021. The application deadline is 24th February 2021.

Launched in 1994, the MTN Group is a leading emerging market operator, connecting subscribers in 22 countries in Africa, Asia, and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 June 2013, MTN recorded 201.5 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan, Swaziland, Syria, Uganda, Yemen, and Zambia.  MTN’s brand is the most valuable in Africa and is ranked in the top 100 brands worldwide. MTN’s shares constitute the biggest primary listing on the JSE – Africa’s largest stock exchange.

We are recruiting to fill the following positions below:

Job Title: Analyst, Financial Controls

Key Tasks:

The role will be accountable to achieve the following objectives:

  • Support to prepare S&D consolidated budget and forecast taking into consideration planned sales projects in all three (3) SBUs.
  • Assist to prepare departmental Opex budget spend analysis /report to ensure that the overall S&D Opex spend is within budget
  • Opex/ Budget tracking to monitor and ensure Opex spend is within Budget (Monthly, Quarterly, Yearly)
  • Daily tracking/ monitoring Opex spend and prepare accurate budget variance analysis report
  • Keep track of all approved S&D POs and march same against budget
  • Assist to develop internal controls for all Opex spend, tracking of all S&D POs, and ensuring that the account codes of such are accurately captured
  • Assist to provide relevant responds to all budget queries
  • Keep accurate record of all budget reports

Context

  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance-driven environment
  • Developing a sophisticated Client base
  • Diverse cultural environment

Contract Employees management

Job Requirements

Education

  • Minimum of a University Degree in Finance/ Accounting or a related field

Experience

  • 3 years’ relevant experience in a similar role

Training

  • Basic Accounting, Financial and Budgeting Analysis

Competencies

Professional/Technical competencies:

  • MIS tool proficiency
  • Accounting Principles
  • Financial Management
  • Computer literacy

Skills / physical competencies:

  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and coaching skills
  • Professional approach with a can-do attitude
  • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaboration and coaches & develops direct reports
  • Personal Skills -Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
  • Organizational Positioning Skills – Good written and verbal communication, commitment to the organization

Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.

NB: The Incumbent must always maintain strict confidentiality

Job Title: Analyst, Customer Intelligence

Job Role

Key Tasks

  • Prepare draft templates on Divisional reporting to drive and monitor CEX initiatives
  • Prepare Monthly /Quarterly Reports on Customer Intelligence activities- (including competition) by compiling customer feedback from the business – Marketing, Enterprise Business, Mobile Financial Services, Sales and Distribution
  • Compile reports on CM and CEX activities towards responding to customer suggestions and ideas.
  • Ensure all business processes are updated for efficient service delivery in line with digital transformation approach.
  • Develop customer-oriented forums to ensure customer understanding of products and services by the company.
  • Formulate service delivery parameters that contribute to service delivery effectiveness through the consistent application of Best Practices as specified by project plans.
  • Support all Commercial (Marketing, Enterprise Business, Mobile Financial Services related projects and activities to ensure customer satisfaction.
  • Data mining and analysis of customer information for business decision making

Job Requirements

Education

A Bachelor’s Degree in a related field of study

Experience

Minimum of 3 years’ relevant experience in a similar role

Competencies

Knowledge:

  • Knowledge Customer Analytics
  • Computer literacy
  • Ability to use attendance software
  • IT Systems knowledge
  • Databases understanding

Job Title: Manager, Customer Value Management Programs

Job Role

The role will be accountable to achieve the following objectives:

Strategy: Interpret the customer base marketing strategy to identify, plan and implement/build the analytical capabilities required to deliver the CVM programs strategy.

  • Provide strategic commercial, actionable analysis covering customer patterns & base product and pricing (patterns, behavior, BTL portfolio distribution and adoption) across the total MTN customer base (inflow, base, retention, and outflow) that results in commercial optimization of that base. Outcome is used to make commercial decisions at executive level and/ or proactively identify opportunities for product & portfolio optimization, base campaigns and strategic commercial initiatives.

Delivery: Ensure timely Base Management Reporting, including ROI analysis, actionable insights, analyses, CVM reports and dashboards is supplied to the commercial stakeholders on daily, weekly and monthly basis.

  • Contribute to driving the business by projecting consequences of business decisions based on analysis and drawing up possible proposals for improvement based on actionable customer & base insights.
  • Deliver Insights & Analysis in order to manage customer base, BTL product & pricing portfolio, ARPU growth/ dilution, Inactivity/churn by value tier, Volume/ Value migrations, % active base, Customer Investment & ROI.
  • Conduct in-depth Base Analysis, interfacing with Group and OpCo CVM team to obtain data, assumptions, and other input to develop deep base insight reporting & analysis supporting MTN strategic initiatives and budget delivery
  • Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Define analyses of the base to identify opportunities to apply products and tariffs to maximize lifetime value
  • Carry out complex non-routine reporting/analysis and deep dives to understand customer and channel behaviour and the commercial impact of that behaviour i.e. price plan dispositioning, data usage deep dive
  • Combine reporting and analysis with insights from Marketing Analytics, Market Research, Distribution Create compelling actionable insight that significantly improves our knowledge of the customer base and channel behavior, and open new commercially viable opportunities to manage Churn, Inactivity, Revenue and Margin improvement.
  • Utilise a consistent and rigorous approach to control group definition and management to ensure that CVM output can be measured and reported upon
  • Manage delivery of insight for the customer base to the rest of the business, including actionable value- and needs-based segmentation and models (predictive, LTV, Propensity etc) n, Product to further enhance understanding of specific customer behavior,

Context

  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance-driven environment
  • Developing a sophisticated Client base
  • Diverse cultural environment
  • Active Media Engagement & Brand Reputation
  • Customer base management plan and campaign roadmap for the MTN consumer base

Job Title: Manager, Devices

Job Role

Key Tasks:

The role will be accountable to achieve the following objectives:

  • Identity opportunities for device revenue generation, segment device needs & help maintain competitive lead by coordinating with Segment Managers to implement strategies to grow device revenue.
  • Work with OEMs to maximise MTN device acquisition plans.
  • Implement device strategy & plans to improve Mobile Broadband offers.
  • Ensure after sales support for all device types; LV, MV & HV devices.
  • Liaise with Sales & Distribution to implement mobile broadband device offerings and activations.
  • Constantly identify opportunities to drive devices including rural penetration in collaboration with Sales & Segment to develop a plan for rural data.
  • Manage the monitoring and reporting on 2G & 3G performance
  • Understand and monitor consumer and industry trends on all device related services (mobile broadband, etc.).
  • Launch all devices and monitor the life cycle of each one and make recommendations where necessary.
  • Work with Marketing Service to manage the measurement & evaluation of product quality.

Context

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Marketing Di and Forensics Services Division must therefore ensure successful delivery in the context of:

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  • Dynamic and highly competitive telecommunication & ICT industry
  • Highly regulated environment
  • Regionalization structure implication
  • Performance driven environment
  • developing sophisticated Client base
  • Diverse cultural environment

Active Media Engagement & Brand Reputation

Job Requirements

Education:

  • A Degree in Business Administration OR Information Technology.

Experience

  • Minimum of 5 years’ experience in area of specialization in a medium to large organization; with 3 years supervising/managing others

Competencies

Professional/Technical competencies:

  • Undrstanding of external best practice in telecommunication
  • Understanding business needs of the Ghanaian market
  • Project Management and Cross Functional Working Skills
  • Interpretation of IT/Technical systems/architecture.
  • Device management.

Skills / physical competencies:

  • Ability to manage own time and workload and juggle conflicting priorities
  • Demonstrate evidence of influencing and coaching skills
  • Professional approach with a can do attitude
  • Courage Skills- Manages self and team performance, good conflict management, takes and manages accountability
  • Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
  • Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
  • Personal Skills -Trustworthy, integrity and ethical in dealings
  • Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
  • Organizational Positioning Skills – Good written and verbal communication, commitment to the organization

Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.

NB: The Incumbent must always maintain strict confidentiality

 

How to Apply for MTN Ghana Recruitment

Interested applicants for each of the following positions should send their Curriculum Vitae by 24th February 2021 to [email protected] 

Kindly indicate the Vacancy number MTN-MKT-ADTRACK0006 as an email subject to avoid disqualification.

Only shortlisted applicants will be contacted.


 

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