Applications are invited from interested and suitably qualified candidates for Maersk Ghana Recruitment for Customer Service Agent.
Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people.
Job Description
- Company: Maersk Group
- Location: Ghana
- State: Accra
- Job type: Full-Time
We offer
• We offer you exciting opportunities to work with a variety of Supply Chain Management Customers at the mega-carrier company-Maersk.
• International and challenging working environment which enhance your capabilities
• Exposure to multinational environment/culture.
• Enhancing personal skills.
• Soft skills such as turning complaints into opportunities, handling difficult customers, and managing customers’ expectations.
• Team work, cross-functional management, & cross-cultural management.
• Successful candidate will also be exposed to new tools that enhance collaboration across the globe and an understanding of creating sustainable value for customers.
Key Responsibilities
• Focus on the key customer service drivers: customer service mind-set; timely delivery cargo; proactive notification about the delivery status; exceptional management; efficient claim handling
• Communicating with origin, destination, clients, and client’s factories.
• Create and maintain client’s SOP, IOP (Internal Operating Procedures) and QRG (Quick Reference Guidance).
• Takes the initiative to understand the customers business into details to provide a tailor-made delivery solution that supports the customers production needs
Requirements
• A first degree
• Must have a Customer Centric and Proactive Mindset
• Fluent in English both written and verbal communication. Proficiency in French will be an added advantage
• MS office – especially MS Excel, Word, Outlook and PowerPoint
• Good in problem solving skill with an open mind to go the extra mile.
• Must be able to accept changes and come up with agile solutions
• Able to work in teamwork & collaborative environment.
• SCM Business understanding
• Must be an effective time manager and work under little or no supervision
• Experience in Freight Forwarding or Supply Chain Management would be an added advantage
How to Apply
Interested and qualified candidates should Click here to apply.
