Applications are invited from interested and suitably qualified candidates for Lancaster University Ghana Recruitment for Admissions Officer.

Job Description:

• Company: Lancaster University Ghana
• Location: Accra, Greater Accra Region, Ghana
• State: Accra
• Job type: Full-Time

Job Summary:

• Responsible for the recruitment and admission of students into the university’s programmes.

Duties and Responsibilities:

• Schools Relations and Engagement
  • To provide administrative and logistical support for the planning and preparation of wider schools outreach programmes;
  • To provide information, advice and guidance on higher education to high school students. These will be delivered both out in schools and on campus;
  • To provide needed support in delivering wider recruitment and outreach activities, representing the university to potential students, parents, Heads of Schools, teachers and School Counsellors, and to act as a persuasive ambassador for TAG Ghana /Lancaster University Ghana and programmes of the university;
  • To support the development of new activities and materials as required, working closely with relevant academic department and colleagues in Marketing, Business Development and Recruitment teams;
  • Build and maintain good working relationships with students and alumni to help with recruitment and admissions activities;
• Call Centre and Lead  Management
  • Provide call centre support to  assigned leads, including Open Days and recruitment campaigns;
  • Ensure that all new leads are entered into CRM within 24 hours during the working week;
  • Maintain management information on enquiries using the Customer Relations Management (CRM) system;
  • Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective students;
  • Respond to admissions enquiries within 24 hours during the working week;
• Build an understanding of each students’ needs and interest
  • Build and maintain a good relationship with prospective students and parents;
  • Get to know prospective students through enquiries and active listening;
  • Identify what each  prospective student needs, then personalise and tailor your offer accordingly;
• Provide guidance on the Admission Process, making the experience positive and memorable
  • Provide guidance on the admission process, making the experience positive and engaging throughout;
  • Advise  applicants on programme choices, offering relevant information to enable applicant to make an informed choice;
  • Ensure that prospective students have memorable student experience throughout their “Student Journey”, from enquiry to enrolment;
• Conversion
  • Drive conversion at each stage of the pipeline by maintaining a focus on closing towards the next step;
  • Deal with new enquiries effectively and convert the enquiry to a visit to the campus;
  • Organise campus tours and run information sessions for prospective students interested in finding out more about programmes of the university;
  • Support students in their induction and orientation to ensure a positive start to their “Student Journey”;
  • Ensure that prospective students receive relevant pre-arrival information that will enhance the great student experience

Qualifications/Competencies

How to Apply

Candidates who have met the above criteria should apply:

(a) Through Application Form – assessed against the application form and curriculum vitae. Evidence will be “scored” as part of the shortlisting process.

(b) Through Interview – assessed during the interview process by competency-based interview questions, tests, presentation etc.

(c) Through Presentation – assessed against a formal presentation made to the panel as part of the interview process.