How to File or Track Your ICICI Lombard Claim Status

An insurance claim is a request made to the insurance company for payment after a policyholder experiences a loss covered by their policy. Most insurance policy covers a car accident, house fire, or a visit to an emergency room.


As a registered policyholder with ICICI Lombard, you can file and track your claim status online. No matter the nature of your claim, you can file for your claims, and track the current status of your claim.

Insurance claims cover everything ranging from death benefits on life insurance policies to routine and comprehensive medical exams. Also, a third party can file claims on behalf of the insured person. Depending on the type and size of your claim, the payment process can take between a few weeks and a few days.


Types of Insurance Claims

There are several types of insurance claims. You only need to fill in the type that is on your insurance policy.

1. Car Insurance Claims

This covers property damage or injury to others when you are at fault in an accident. If your car insurance policy includes collision coverage, you can file a collision claim for damage your car sustains in an accident, regardless of who is at fault.

2. Homeowners Insurance Claims

The homeowner’s insurance claims cover the structure of your home, your personal property, and your liability for injuries to your home. It also includes additional living expenses (ALE) coverage, which reimburses you for a rental home or hotel if your home becomes uninhabitable.

3. Renters Insurance Claims

The renter’s insurance claims cover theft of or damage to your personal property, personal liability for damage or injury, and additional living expenses if you need to relocate temporarily.

4. Health Insurance Claims

The health insurance claims are generally handled by your medical care providers. Your medical providers will fill out a health insurance claim for you to determine.

5. Life Insurance Claims

Life insurance claims require the submission of a claim form, a death certificate, and oftentimes the original policy. It is usually purchased to help your family with daily living expenses, college tuition, and funeral expenses.

How to File for ICICI Lombard Claim

To get started with your ICICI Lombard claim application, follow the procedures outlined below.

  • Visit the ICICI Lombard homepage:
  • Navigate and click on “Claims”
  • Select the insurance policy that is applicable to you.
  • Click on submit a claim
  • Provide your credentials and submit

How to Track ICICI Lombard Claim Status

Follow the procedures outlined below to check the current status of your ICIC Lombard claims.

  • Visit the ICICI Lombard claim status page:
  • Provide your WRN Number or  Claim Ref. No. and Policy Number o Policy Holder Name.
  • Thereafter, click on the “Search” button to access the current status of your claims.

Importantly: Please enter the Policy number as 4XXX/1XXX/XX. Remove the last four characters (“/00X”).

How to Track ICICI Lombard Claims on Mobile App

Interestingly, you can track the current status of your insurance claims on the ICICI Lombard app. To get started, visit the Apple Store or Google Play Store to download the app.

ICICI Lombard Claims Phone Number

You can also check your claim status by calling ICICI Lombard customer service at 1800-103-2292 or 18002666. Additionally, you can send a mail requesting for the status of your claims at [email protected] or [email protected].

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