Fidelity Bank Ghana Recruitment for Head, E-banking Technology

Applications are invited from interested and suitably qualified candidates for Fidelity Bank Ghana Recruitment for Head, E-banking Technology.

Fidelity Bank is a commercial bank in Ghana which was issued with its Universal Banking License on June 28, 2006, making it the 22nd bank to be licensed by the Bank of Ghana. It is one of the twenty-seven licensed commercial banks in the country. Fidelity Bank is headquartered in Accra, at Ridge Towers.

Job Description

  • Company: Fidelity Bank Ghana
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time


· Applies knowledge of e-commerce value chain while engaging various parties involved in all e-banking transactions within and outside the Bank.

· Prioritises channel characteristics by how well they help the Bank meet channel objectives and desired customer experience.

· Develops channel strategy in order to increase the Bank’s market share.

· Develops strategies that utilises self-service banking technology/products/services to expand the Bank’s geographic reach and customer base

· Enhances and upgrades existing products and services to include but not limited to internet banking, telephone banking and mobile banking

· Creates and implements channel strategies for all customer segments to achieve effective channel use, sales and customer satisfaction targets, operational efficiency and a seamless product and relationship experience for customers

· Prioritizes work to ensure availability to assist sales team

· Demonstrates deep knowledge of product features and services and usability

Provides input into product development from experience and information gathered from sales support engagements

· Ensures operational ramifications are considered in new product launches or in alterations of existing products


·      Channel Management

· Thorough understanding of cards and payments industry

· Project Management

· Stakeholder Management

· Knowledge of Alternative Channels

· Emerging Technology Monitoring

· E-Banking Business Savvy

· Business Acumen

· IT Security

·      Product Development


  • A first degree in any relevant discipline.
  • · A Master of Business Administration (MBA) is desirable
  • · Professional certifications such as the under-listed are an added advantage:
  • ITIL
  • Certified Project Manager (CPM)
  • Project Management (Prince2, PMP, Agile)
  • Certified Cards & Payments Professional
  • Payment Card Industry Professional (PCIP)
  • Internal Security Assessor (ISA)
  • · Minimum of 13 years’ experience in the banking/ IT/ e-commerce industry with at least 5 years in a managerial position.
  • · Experience covered within that time should include E-Business operations, Product development, Finance, and Process Management.

How to Apply

Interested and suitably qualified candidates should Click here to apply.

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