Exclusive Provider Recruitment for Customer Care Officer

Applications are invited from interested and suitably qualified candidates for Exclusive Provider Recruitment for Customer Care Officer.

In the United States, an exclusive provider organization is a hybrid health insurance plan in which a primary care provider is not necessary, but health care providers must be seen within a predetermined network. Out-of-network care is not provided, and visits require pre-authorization.

Job Description

• Company: Exclusive Provide
• Location: Ghana
• State: Accra
• Job type: Full-Time

Job Details

 Communicate with customers via phone, email, and chat

 Meet personal/customer service team sales targets and call handling quotas

 Handle customer complaints, provide appropriate solutions and alternatives within the time

Limits; follow up to ensure resolution Keep records of customer interactions, process customer

Accounts and file documents

 Follow communication procedures, guidelines, and policies

 Take the extra mile to engage customers

Qualification

At least 1 – 3 years’ of relevant work experience required.

Salary :  GH¢1000 – GH¢1500