Epiroc Recruitment for Service Operations Manager

Applications are invited from interested and suitably qualified candidates for Epiroc Recruitment for Service Operations Manager.

Epiroc AB is a Swedish industrial company that was created in 2018 when it was split off from Atlas Copco and dividend out to Atlas Copco’s shareholders. Epiroc was listed on the Nasdaq Stockholm stock exchange on June 18, 2018. Epiroc makes mining and infrastructure equipment.

Job Description

Company: Epiroc
Location: Ghana
State: Obuasi
Job type: Full-Time

Mission

Key customer management and one point of contact for MRS Parts & products Sales and commercial matters.
Develop key and Strategic customer relationships to the next high level.
Responsible for Parts and MRS Products Sales growth, profitability and planning

Role

Provide solid field and marketing strategy to grow the Mining & Rock Excavation Service (MRS) business in Ghana and English speaking West Africa
Develop and grow MRS products – both Service & Parts
Responsible for Key account management and Customer satisfaction. Participate in MRS Marketing activities.
Provide aftermarket Support to Capital divisions during tenders.
Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
Provide Parts Planning and coordinate with Logistics for inventory Planning.
Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
Responsible for Key Customer complaints and follow up.
Follow-up for on Receivable and Inventory reduction and efficiencies
Other duties and projects as assigned.

Skills & Experience

Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
Five to ten years of hands-on experience in sales/technical or equivalent combination of education and experience.
Must have both OEM & Mine Maintenance Experience
Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
Experience in any ERP system

Attitude