Enterprise Life Recruitment for Broker Business Manager

Applications are invited from interested and suitably qualified candidates for Enterprise Life Recruitment for Broker Business Manager.


Job Description

  • Company: Enterprise Life
  • Location: Ghana
  • State: 
  • Job type: Full-Time

The company, Enterprise Life has opportunities for qualified and interested persons to join its Distribution Division and support in driving sales while achieving on their personal goals.

  • ROLE: Broker Business Manager
  • REPORTS TO: HOD, Broker Relations.
  • REMUNERATION: Per approved remuneration structure. Further details of this, as well as other terms of employment, will be discussed at the interview


  • To be responsible for the overall management of the branch including, but not limited to Distribution, Client Services, Premium Administration, People Management and general branch management.
  • To direct and implement agreed organizational policies, defined rules and procedures to meet objectives


  • Provide Leadership for the unit in all its activities and engagements both internally and with other third parties (example, building relationships with the pay points, statutory bodies, etc.)
  • Ensure the overall management of the branch to achieve corporate objectives
  • Grow branch/business performance on all KPIs to ensure team/branch profitability
  • Support and supervise Broker Unit Managers in prospecting for New Businesses, improving the quality of sales, meeting and exceeding business targets, etc.
  • Manage and drive the full implementation of all new initiatives that leads to the achievement of key business imperatives (Examples include, but not limited to Customer Service at Your-Door-Step, etc.)
  • Be responsible for Performance review with Sales Managers and Broker Unit Managers (Daily/Weekly KRA Management)
  • Responsible for managing all back office staff in the unit (Customer Service Officers, Premium Admin Officer, NSPs, Contract Staff, etc.)
  • Be responsible for managing customer service deliverables in the unit (NPS, Morning Hurdles, resolving client issues, and other customer centric initiatives)
  • Handle claims investigations and report same to Head of Forensics
  • Responsible for managing premium administration deliverables in the branch (pay point opening, collection drives, engagement initiatives, etc.)
  • Coordinate and facilitate Sales Reps and Back Office Trainings and report same to the EL Learning Academy as part of monthly reports
  • Effectively communicate business decisions and information to all staff and stakeholders
  • Escalate and follow-up on issues with other Departments for a quick resolution per approved turnaround time.
  • Engage, drive and inspire confidence in the staff to achieve business and personal goals
  • Submit daily/weekly and monthly reports to Regional Sales Manager on all expected deliverables in the branch


  • 1st Degree in a relevant field from an accredited university
  • A minimum of 3 years of cumulative working experience as a Sales Manager or Team Leader in a Distribution role
  • Experience in managing other functional areas such as customer service, premium admin and general administration
  • Must have strong Leadership qualities and have the ability to lead and engage people to achieve results
  • Excellent Communication Skills ( oral and written)
  • Good Report Writing Skills
  • Strong computer knowledge ( Microsoft Office)
  • Must have demonstrated good/ethical behavior over the years.

How to Apply

Send your application and your CV to [email protected]

  • Note that only short-listed applicants would be contacted.
  • Deadline for Receipt of Applications: Before Close of Work 29th November, 2019



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