DEM Group Recruitment 2020

Applications are invited from interested and suitably qualified candidates for DEM Group Recruitment 2020.

DEM Group (www.dem-group.com) is the official John Deere Construction & Forestry, Hitachi Construction Machinery, and Wirtgen Group distributor for North, West and Central Africa.

We are recruiting to fill the position below:

Job Title: Service & Parts Manager

Group’s Mission

  • Service and Parts Manager
  • Strengthen our After-Sales force organization
  • Establish a strong structure in terms of process control and technical knowledge.
  • Grow Parts & Service departments to sustainable and profitable Business Units
  • Coordinate the implementation of a viable and adequate aftersales facility in Trakwa

Responsabilities

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  • Coordinate daily operations in a safe working environment
  • Monitor technicians work and dispatch
  • Improve communication with customers
  • Ensure customers get proper feedback on ongoing jobs on daily basis
  • Monitor jobs in progress by making sure quotes are matched and not exceeded
  • Implement quality control & safety procedures
  • Monitor team’s training cycles
  • Ensures all department tools, equipment and vehicles are in good working order
  • Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
  • Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
  • Submits all parts warranty and return claims within the required time frame.
  • Maximizes use of stock discount programs to achieve management sales goals.
  • Push and motivate team to make sure targets are met
  • Conduct employees performance appraisals
  • Other duties may be assigned.

 

How to Apply

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Interested persons should CLICK HERE to apply.

 

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