CompuGhana Limited Recruitment 2021

Applications are invited from interested and suitably qualified candidates for the CompuGhana Limited Recruitment 2021.

Compu-Ghana is Ghana’s premier retail outlet for I.T. products, services, and accessories along with audio-visual equipment and home appliances, all under one …

Job Title: IT Support Technician

Responsibilities

You’ll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them, you’ll need to:

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users’ accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion
• priorities and manage many open cases at one time
• rapidly establish a good working relationship with staff

Requirements 

• Associate’s or bachelor’s degree in computer science or a related field.
• 3+ years of experience in a technical support role.
• Certifications are preferred.
• Working knowledge and expertise in Windows, Printers, IP Phones, Networking Devices, asset management

Skills

You’ll need to show evidence of the following:

• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem-solving skills
• a strong customer focus
• the ability to priorities your workload
• attention to detail.

Work experience

A minimum of 3 years in IT Field required

How to Apply

Interested applicants should click here to apply.