CompuGhana Limited Recruitment 2021

Applications are invited from interested and suitably qualified candidates for the CompuGhana Limited Recruitment 2021.

Compu-Ghana is Ghana’s premier retail outlet for I.T. products, services, and accessories along with audio-visual equipment and home appliances, all under one …

Job Title: IT Support Technician

Responsibilities

You’ll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them, you’ll need to:

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  • install and configure computer hardware operating systems and applications
  • monitor and maintain computer systems and networks
  • talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • replace parts as required
  • provide support, including procedural documentation and relevant reports
  • follow diagrams and written instructions to repair a fault or set up a system
  • support the roll-out of new applications
  • set up new users’ accounts and profiles and deal with password issues
  • respond within agreed time limits to call-outs
  • work continuously on a task until completion
  • priorities and manage many open cases at one time
  • rapidly establish a good working relationship with staff

Requirements 

  • Associate’s or bachelor’s degree in computer science or a related field.
  • 3+ years of experience in a technical support role.
  • Certifications are preferred.
  • Working knowledge and expertise in Windows, Printers, IP Phones, Networking Devices, asset management

Skills

You’ll need to show evidence of the following:

  • the ability to think logically
  • a good memory of how software and operating systems work
  • excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
  • the ability to work well in a team
  • problem-solving skills
  • a strong customer focus
  • the ability to priorities your workload
  • attention to detail.

Work experience

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A minimum of 3 years in IT Field required

How to Apply

Interested applicants should click here to apply.

 

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