Applications are invited from interested and suitably qualified candidates for the CompuGhana Limited Recruitment 2021.
Compu-Ghana is Ghana’s premier retail outlet for I.T. products, services, and accessories along with audio-visual equipment and home appliances, all under one …
Job Title: IT Support Technician
Responsibilities
You’ll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them, you’ll need to:
- install and configure computer hardware operating systems and applications
- monitor and maintain computer systems and networks
- talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- provide support, including procedural documentation and relevant reports
- follow diagrams and written instructions to repair a fault or set up a system
- support the roll-out of new applications
- set up new users’ accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion
- priorities and manage many open cases at one time
- rapidly establish a good working relationship with staff
Requirements
- Associate’s or bachelor’s degree in computer science or a related field.
- 3+ years of experience in a technical support role.
- Certifications are preferred.
- Working knowledge and expertise in Windows, Printers, IP Phones, Networking Devices, asset management
Skills
You’ll need to show evidence of the following:
- the ability to think logically
- a good memory of how software and operating systems work
- excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- the ability to work well in a team
- problem-solving skills
- a strong customer focus
- the ability to priorities your workload
- attention to detail.
Work experience
A minimum of 3 years in IT Field required
How to Apply
Interested applicants should click here to apply.
