Bolt Recruitment for Customer Support Specialist

Applications are invited from interested and suitably qualified candidates for Bolt Recruitment for Customer Support Specialist.

Bolt, formerly known as Taxify, is an Estonian transportation network company founded and headquartered in Tallinn, Estonia.

Bolt is one of the fastest-growing startups in the world with over 30M happy customers in 30+ countries, from Europe to Mexico to Africa. We’re building the future of transport one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be.

Job Description

Company: Bolt
Location: Ghana
State: Accra
Job type: Full-Time

Role

Represent Bolt in any English spoken market
Support all Bolt’s users and help them get the most out of our apps
Create loyal fans by showing them we really care
Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
Be a key player in building a support team in a challenging growth environment

Requirements

Understand what does outstanding customer support look like and be ready to go the extra mile
Be ready to work in shifts
Be always ready to put customers first, be passionate about helping others
Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
Be a hustler, not stopping after 20 obstacles a day
Have excellent spoken and written English skills, any other language is a plus
Be passionate about new technologies and ridesharing

Benefits

Motivating compensation
No corporate BS we’re moving too fast for that
Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
Working with a motivated and talented international team, plus regular team events
Working in one of the coolest offices in Accra
Impactful work you’ll have a rare opportunity to build a product literally used by millions of people across the world

Our team is made up of thinkers, innovators and go-getters shaping the way millions of people move around the globe. We value passionate and down-to-earth people who are driven to get things done and find creative solutions to problems. We recognize that our strength and success are directly linked to the talent and skills of our team members and a lean approach to our work. Our headquarters are situated in Tallinn, Estonia and we have offices in 30+ countries around the world.

Did we spark your interest? Get in touch and let’s talk!

How to Apply

Interested and suitably qualified candidates should Click here to apply.