AirtelTigo Recruitment for Shop Executive
Applications are invited from interested and suitably qualified candidates for AirtelTigo Recruitment for Shop Executive.
With a subscriber base of 10 million, AirtelTigo is a solid, dynamic and innovative brand, providing a wide range of telecommunications services, including mobile voice, data mobile financial services, and business connectivity solutions. Launched in November 2017, from a merger between erstwhile Airtel and Tigo, AirtelTigo is the second largest Mobile Network Operator in Ghana. With its core vision “A better life for our customers”, AirtelTigo transforms lives through sustainable corporate social investment initiatives.
Job Description
- Company: AirtelTigo
- Location: Ghana
- State: Accra
- Job type: Full-Time.
Job Title: Shop Executive
Job Function: Customer Experience
Employment Type: Contract
Location: Accra & Western
Expiry Date: 20th December 2019
The successful candidate for this role will join the Customer Experience Team as Shop Executive in the Customer Experience Department. (S)He will report to the Shop Manager and will interface with customers and ensure their service needs are identified and resolved to enhance the customer experience.
Key Responsibilities
• Ensure healthy acquisitions and compliance on activation;
• Responsible for driving enhanced customer experience in the shop;
• Enforce adherence of all customer service procedures and processes;
• Ensuring that all customer queries/complaints are resolved as per SLAs.
• Ensure good ratings on Transactional Net Promoter Score (T-NPS) and Customer Effort Survey (CES);
• Participate in all training and personal development exercises;
• Engage in all team briefing and coaching programs to enhance service delivery in the shop.
Required Qualification and Experience
• A University Degree in any field or a High National Diploma;
• A minimum of Two (2) to Three (3) years’ experience in retail operations;
• Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment.
• Time management and organizational skills.
• Ability to multi-task and complete work and projects in timely and accurate manner
Ready to be part of our dynamic and innovative team? At AirtelTigo, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represent who we are; Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.
How to Apply
Interested and qualified applicants should send their Applications & Curriculum Vitae to: [email protected]
Kindly indicate the role you are applying for in the email subject.
Closing Date for Application: 20th December 2019
While we appreciate all interest, only shortlisted candidates will be contacted due to the volume of applications.
