AICPA Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Association of International Certified Professional Accountants Recruitment 2021.

The Association of International Certified Professional Accountants (the Association) is the most influential body of professional accountants, combining the strengths of the American Institute of CPAs and the Chartered Institute of Management Accountants, we empower the world’s most highly skilled accountants – CPAs and CGMA designation holders – with the knowledge, insight, and foresight to meet today’s demands and tomorrow’s challenges. We drive a dynamic accounting profession that works every day to build trust, create opportunity and grow prosperity worldwide.

We are recruiting to fill the position below:

Job Title: Contract Administrator

Responsibilities

Conduct daily customer service support via inbound calls, e-mail, walk-ins, and external/internal post from students and members
To provide a high level of support for student acquisition in various ways including inbound calls, e-mail, walk-ins open days, and outbound campaigns
To provide a high level of support for exam entry in various ways including inbound calls, e-mail, walk-ins open days, and outbound campaigns
To provide a high level of support in handling member conversion in various ways including inbound calls, e-mail, walk-ins, outbound campaigns, and via face to face assessment
Anticipating problems and needs of the customers by providing relevant product-related knowledge
Respond promptly to customer complaints, telephonically, via e-mail or in-person
Provide members & students with product and service information.
To provide a high level of support for carrying out outbound campaigns ( Prospects, Examination Encouragement, Pre Lapsing, Lapsing Recovery and Timed off)
Update CRM with service requests for all customer interactions.
Ensure all inquiries from potential students are loaded into CRM as a prospective student.
Support internal customers as required

Desired Skills and Experience

Key skills and abilities

High energy and positive attitude
Presentation skills
Computer literate ( Word, Excel, internet, emails)
Responsible, dedicated and reliable worker.
Excellent interpersonal skills with the ability to communicate at various levels
A good telephone voice and etiquette
Able to work under pressure.
Team player
English, spoken and written
Enjoy working with people
Good listening and communication skills

Qualifications