Vodafone Recruitment for Customer Service Engineer

Applications are invited from interested and suitably qualified candidates for Vodafone Recruitment for Customer Service Engineer.

Vodafone, formerly Ghana Telecom, is the national telecommunications company of Ghana. The company in Ghana operates under Vodafone Group Plc – the world’s leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific, and the United States.

Job Description

  • Company: Vodafone
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time

Role

  • To survey, install, provide and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper, Radio and Fibre) to customers.

Key accountabilities

  • Ensure works that are covered by Service Orders and issued through Schedule Controllers are carried out at the customers’ premises.
  • Testing and configuration of Line-drivers, modems, routers and other Customer-End-Equipment
  • Ensure Network/Data records are updated on job completion.
  • Utilize the provision by the Schedule Controller for assistance where additional manning is required to accomplish a task.
  • Work across Vodafone to achieve the best outcome for customers, employees and shareholders
  • Pursue Vodafone’s interests and goals beyond the benefit to our own function or market and leverage the benefits of being one company
  • Strict adherence to all Vodafone Health and Safety regulations
  • To comply with the SA Customer Service Engineers’ Job standards and behaviours

Core Competencies

  • Degree in Electrical/Electronic Engineering or its equivalent
  • 3 – 5 years Telecoms or IT Industry Experience Engineering or its equivalent
  • Hand-on experience on IP Networks and infrastructure
  • Experience in the design and/or implementations of the last-mile of Lease-lines, WAN and data services
  • Working and understanding of IP/MPLS VPN technologies and basic PABX Configuration
  • Must have clean driving record, and possess valid driving incense

How to Apply

Interested applicants should click here to submit a CV.

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