Roche Pharmaceutical Company Recruitment 2020
Applications are invited from interested and suitably qualified candidates for Roche Pharmaceutical Company Recruitment 2020.
Hoffmann-La Roche is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.
Job Description
- Company: Roche
- Location: Ghana
- State: Accra
- Job type: Full-Time
Contents
Job Title: Senior Financial Accountant
Key Duties/Responsibilities:
• Calculate and issue AR manual invoices, daily bank posting.
• Handle rejected and returned payments.
• Clearing customer accounts, collect customer direct debit payments, contact with customers.
• Clearing AR and bank suspense accounts.
• Allocate cash, credit management.
• Post and reconcile treasury transactions.
• Reconcile and report intercompany balances.
• Calculate, post and reconcile leased assets, fixed asset and CAPEX accounting activities.
• Calculate and post taxes, GL journals, and accruals.
• Reconcile and clear B/S Accounts.
• Product closing in the Material Management module of SAP.
• Define and calculate cost and revenue allocation in controlling.
• Report for consolidation.
• Reconcile between systems and modules.
• Issue investigation and resolution from a technical and accounting point of view in all above-mentioned processes.
• Handle incoming calls & emails from other Roche Affiliates.
• Align with non-finance local departments as needed, e.g. logistics, HR, marketing, 3rd party as needed (e.g. distributor company).
• Prepare Audit documentation and participation in internal and external Audits.
Minimum Requirements/Skills:
• University degree, preferably in Finance/Accounting, Business, Economics or related discipline.
• Willingness to pursue CMA Certification and to complete Roche Diplomas in Accounting.
• Knowledge of accounting principles and practices with proficiency in relevant accounting software preferably SAP.
• 2-4 years of experience in a relevant position.
• Demonstrated excellence at strategic agility, with ability to anticipate and react to changes in the business environment.
• Excellent communication and analytical skills.
• Proficiency in negotiation and influencing skills.
• Meticulous, independent, proactive and ability to execute tasks within tight deadlines.
• Strong communication and excellent presentation skills, expressing ideas and expectations in a clear and concise manner.
• Outstanding customer orientation and service focus.
• Proven track record of effective relationship and stakeholder management with diverse populations (customers, colleagues and senior leaders).
• Comfortable working in a dynamic, changing and growing environment.
• Strong interpersonal skills and team player attitude.
• The ability to operate effectively across diverse cultural and business environments.
How to Apply
Interested and suitably qualified candidates should Click here to apply.
Job Title: Customer Service Manager
Key Duties/Responsibilities:
• Supervise day-to-day operations in the Roche customer service department.
• Respond to customer service issues in a timely manner.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Implement an effective customer loyalty program.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.
• Manage the approved budget of the customer service department.
• Issuing refunds or compensation to customers.
• Producing written information for customers, often involving use of computer packages and software.
• Developing feedback or complaints procedures for customers to use.
• Training staff to deliver a high standard of customer service.
• Stay informed on the latest Roche’s organizational techniques and methods.
Minimum Requirements/Skills:
• Minimum Bachelor’s degree in Business Administration, Economics, Pharmacy, Medicine or relevant field.
• A minimum of 5 years’ proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Good listening skills, to understand exactly what customers require.
• Problem-solving skills.
• Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations.
• Motivational skills and an ability to supervise and lead a team of customer service assistants.
• Creative thinking, to be able to come up with new ideas to improve customer service standards.
• An ability to work well under pressure.
• Organisational and planning skills to develop customer service policies.
• Good personal presentation, especially when face-to-face with customers.
• A commitment to improving your customer service skills on an on-going basis.
How to Apply
Interested and suitably qualified candidates should Click here to apply.
Application Deadline: 19th November 2020.
