Roche Pharmaceutical Company Recruitment 2020

Applications are invited from interested and suitably qualified candidates for Roche Pharmaceutical Company Recruitment 2020.

Hoffmann-La Roche is a Swiss multinational healthcare company that operates worldwide under two divisions: Pharmaceuticals and Diagnostics. Its holding company, Roche Holding AG, has bearer shares listed on the SIX Swiss Exchange. The company headquarters are located in Basel.

Job Description

  • Company: Roche
  • Location: Ghana
  • State: Accra
  • Job type: Full-Time


Job Title: Senior Financial Accountant

Key Duties/Responsibilities:

• Calculate and issue AR manual invoices, daily bank posting.

• Handle rejected and returned payments.

• Clearing customer accounts, collect customer direct debit payments, contact with customers.

• Clearing AR and bank suspense accounts.

• Allocate cash, credit management.

• Post and reconcile treasury transactions.

• Reconcile and report intercompany balances.

• Calculate, post and reconcile leased assets, fixed asset and CAPEX accounting activities.

• Calculate and post taxes, GL journals, and accruals.

• Reconcile and clear B/S Accounts.

• Product closing in the Material Management module of SAP.

• Define and calculate cost and revenue allocation in controlling.

• Report for consolidation.

• Reconcile between systems and modules.

• Issue investigation and resolution from a technical and accounting point of view in all above-mentioned processes.

• Handle incoming calls & emails from other Roche Affiliates.

• Align with non-finance local departments as needed, e.g. logistics, HR, marketing, 3rd party as needed (e.g. distributor company).

• Prepare Audit documentation and participation in internal and external Audits.

Minimum Requirements/Skills:

• University degree, preferably in Finance/Accounting, Business, Economics or related discipline.

• Willingness to pursue CMA Certification and to complete Roche Diplomas in Accounting.

• Knowledge of accounting principles and practices with proficiency in relevant accounting software preferably SAP.

• 2-4 years of experience in a relevant position.

• Demonstrated excellence at strategic agility, with ability to anticipate and react to changes in the business environment.

• Excellent communication and analytical skills.

• Proficiency in negotiation and influencing skills.

• Meticulous, independent, proactive and ability to execute tasks within tight deadlines.

• Strong communication and excellent presentation skills, expressing ideas and expectations in a clear and concise manner.

• Outstanding customer orientation and service focus.

• Proven track record of effective relationship and stakeholder management with diverse populations (customers, colleagues and senior leaders).

• Comfortable working in a dynamic, changing and growing environment.

• Strong interpersonal skills and team player attitude.

• The ability to operate effectively across diverse cultural and business environments.

How to Apply

Interested and suitably qualified candidates should Click here to apply.

Job Title: Customer Service Manager

Key Duties/Responsibilities:

• Supervise day-to-day operations in the Roche customer service department.

• Respond to customer service issues in a timely manner.

• Create effective customer service procedures, policies, and standards.

• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.

• Implement an effective customer loyalty program.

• Maintain accurate records and document all customer service activities and discussions.

• Assess service statistics and prepare detailed reports on your findings.

• Hire and train new customer service agents.

• Manage the approved budget of the customer service department.

• Issuing refunds or compensation to customers.

• Producing written information for customers, often involving use of computer packages and software.

• Developing feedback or complaints procedures for customers to use.

• Training staff to deliver a high standard of customer service.

• Stay informed on the latest Roche’s organizational techniques and methods.

Minimum Requirements/Skills:

• Minimum Bachelor’s degree in Business Administration, Economics, Pharmacy, Medicine or relevant field.

• A minimum of 5 years’ proven experience in a customer service position.

• Proficiency in Microsoft Office and customer service software.

• Outstanding written and verbal communication skills.

• Good understanding of management practices and techniques.

• Excellent leadership and interpersonal skills.

• Good listening skills, to understand exactly what customers require.

• Problem-solving skills.

• Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations.

• Motivational skills and an ability to supervise and lead a team of customer service assistants.

• Creative thinking, to be able to come up with new ideas to improve customer service standards.

• An ability to work well under pressure.

• Organisational and planning skills to develop customer service policies.

• Good personal presentation, especially when face-to-face with customers.

• A commitment to improving your customer service skills on an on-going basis.

How to Apply

Interested and suitably qualified candidates should Click here to apply.

Application Deadline: 19th November 2020.

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