Lancaster University Ghana Recruitment for Admissions Officer

Applications are invited from interested and suitably qualified candidates for Lancaster University Ghana Recruitment for Admissions Officer.

Job Description:

  • Company: Lancaster University Ghana
  • Location: Accra, Greater Accra Region, Ghana
  • State: Accra
  • Job type: Full-Time
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Job Summary:

  • Responsible for the recruitment and admission of students into the university’s programmes.

Duties and Responsibilities:

  • Schools Relations and Engagement
    • To provide administrative and logistical support for the planning and preparation of wider schools outreach programmes;
    • To provide information, advice and guidance on higher education to high school students. These will be delivered both out in schools and on campus;
    • To provide needed support in delivering wider recruitment and outreach activities, representing the university to potential students, parents, Heads of Schools, teachers and School Counsellors, and to act as a persuasive ambassador for TAG Ghana /Lancaster University Ghana and programmes of the university;
    • To support the development of new activities and materials as required, working closely with relevant academic department and colleagues in Marketing, Business Development and Recruitment teams;
    • Build and maintain good working relationships with students and alumni to help with recruitment and admissions activities;
  • Call Centre and Lead  Management
    • Provide call centre support to  assigned leads, including Open Days and recruitment campaigns;
    • Ensure that all new leads are entered into CRM within 24 hours during the working week;
    • Maintain management information on enquiries using the Customer Relations Management (CRM) system;
    • Ensure that lead statuses, notes and personal details are kept fully up to date at all times and after each and every communication with prospective students;
    • Respond to admissions enquiries within 24 hours during the working week;
  • Build an understanding of each students’ needs and interest
    • Build and maintain a good relationship with prospective students and parents;
    • Get to know prospective students through enquiries and active listening;
    • Identify what each  prospective student needs, then personalise and tailor your offer accordingly;
  • Provide guidance on the Admission Process, making the experience positive and memorable
    • Provide guidance on the admission process, making the experience positive and engaging throughout;
    • Advise  applicants on programme choices, offering relevant information to enable applicant to make an informed choice;
    • Ensure that prospective students have memorable student experience throughout their “Student Journey”, from enquiry to enrolment;
  • Conversion
    • Drive conversion at each stage of the pipeline by maintaining a focus on closing towards the next step;
    • Deal with new enquiries effectively and convert the enquiry to a visit to the campus;
    • Organise campus tours and run information sessions for prospective students interested in finding out more about programmes of the university;
    • Support students in their induction and orientation to ensure a positive start to their “Student Journey”;
    • Ensure that prospective students receive relevant pre-arrival information that will enhance the great student experience

Qualifications/Competencies

Required Academic Qualifications and CompetenciesEssential/Desirable*CV/Interview/Presentation
First degree in Sales, Marketing, Business Administration or in a related disciplineEssentialCV/Certificate
Professional certification in any of the above disciplines will be an advantageDesirableCV/Certificate
Working knowledge of  Higher Education system, in particular, recruitment cyclesEssentialInterview
In-depth knowledge of students recruitment processes and proceduresEssentialInterview
Excellent  knowledge of the university’s programme portfolio and entry/admission requirements;EssentialInterview
Significant working knowledge and  experience in sales, marketing and customer care;EssentialInterview/Presentation
Experience of applying sales/engagement/conversion techniques to student recruitmentsEssentialInterview
Collaborative team player with experience in working in a dynamic multi-cultural organisationEssentialInterview
Experience of planning, prioritizing and organising work on daily, weekly and monthly basis, individually and as part of a team, while ensuring the effective use of resources and delivering to tight deadlinesEssentialInterview
Excellent written and oral communication skills including the ability to negotiate and adjust information that needs careful explanation or interpretation to suit the needs of different audiencesEssentialInterview/Presentation
Excellent presentation, report writing, and telephone etiquette skillsEssentialInterview/Presentation
  • Proficient  in MS Office suite and internet use
  • Competent in the use of CRM databases and spreadsheets;
EssentialCV/Interview
  • Demonstrable positive attitude toward work;
  • Attentive to details and dedicated to quality;
  • Good interpersonal skills;
EssentialInterview

 

How to Apply

Candidates who have met the above criteria should apply:

(a) Through Application Form – assessed against the application form and curriculum vitae. Evidence will be “scored” as part of the shortlisting process.

(b) Through Interview – assessed during the interview process by competency-based interview questions, tests, presentation etc.

(c) Through Presentation – assessed against a formal presentation made to the panel as part of the interview process.

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