Imperial Educational Consult Recruitment 2021

Applications are invited from interested and suitably qualified candidates for Imperial Educational Consult Recruitment 2021.

Job Description

• Company: Imperial Educational Consult
• Location: Accra, Greater Accra Region, Ghana
• State: Accra
• Job type: Full-Time

Job Title: Executive Digital & IT

Job Function:

Reporting directly to the Senior Vice President: Digital & IT | Market Access and indirectly to the Managing Director: Worldwide Healthcare | Ghana, Managing Director: FMCL | Ghana, and the Managing Director| Imperial Health Sciences | Ghana, the incumbent serves as the single point of contact for all Digital & IT requirements and demand for the respective operating companies. Accountable to ensure the delivery of the Digital & IT services to the operating companies while managing the operating companies’ expectations, demand, and building key relationships.

Key performance areas:

• To lead the effort to understand the specific operating companies needs and identify how best to meet those needs within Digital & IT
• Maintain demand processes for new proposals with overall responsibility for steering these proposals through the early phases of approval
• Develop and enhance relationships with key stakeholders, actively manage their expectations and monitor satisfaction levels
• Continuously research latest market and industry technology trends and provide a point of view to the operating companies on helping them achieve faster time to market/lower cost base based on the latest technology
• Aim to improve customer satisfaction, effectively control and forecast operating companies demands, govern and quality assure all Digital & IT activities delivered to the operating companies.

Drive or Lead:

• Business requirements in respect of Digital & IT improvements within the operating companies
• The support/operations Digital & IT teams
• The creation of the IT budget for the operating companies and integrate it with the overall Digital & IT budget
• The performance of existing plans and Digital & IT systems in terms of contribution to operating companies objectives, functionality, stability and value for the operating companies
• Effort to analyse and research new and existing Digital & IT products, procedures, and/or workflow needs associated with operating companies systems
• Effort to work with operating companies to identify functional and technical requirements
• Effective Digital & IT decision making to achieve revenue, profitability and strategic goals in line with the operating companies strategic plans
• The capture and collation of the Digital & IT demand pipeline for the operating companies
• Prioritisation of Digital & IT demand and ensure that priorities are clearly understood
• Prioritisation of Digital & IT demand with stakeholders based on operating companies budget and resources, as well as Digital & IT budget and resources
• The exploitation of synergies within projects and/or programmes across the Digital & IT portfolio
• Supporting the sourcing strategy and decision making for resourcing and implementing new demand for business/function
• The identification of security risks and collaborates with the IT Security Executive to resolve these risks
• Tracking of SLAs, customer satisfaction and metrics for supported processes
• Effective management of scope, budget, and expenses for IT within the operating companies
• Drive Digital & IT innovation initiatives in the operating companies

Ensure:

• That the demand is in line with agreed Digital & IT investment and operating plans
• Effective document control for operating companies Digital & IT process documentation
• The quality capturing and collating of business requirements to ensure that Digital & IT deliver on what the operating companies want
• Systems performance and quality is aligned to the agreed SLAs between the operating companies and Digital & IT
• Efforts to create and maintain a portfolio of technology projects for the operating companies
• The review of the project portfolio and proactively ensure all lagging projects have contingency and solutions
• Reporting of operational suppliers’ performance against the agreed SLAs
• Continuous monitoring of operational suppliers to ensure agreed service levels are being met for Digital & IT related suppliers
• Participation in Digital & IT governance structures.

Establish and/or assist in:

• A standardized approach to the way in which customer feedback is handled and resolved
• Supporting the operating companies with continuous development, learning, and improvement
• Managing the IT asset base to ensure assets are fully utilized and the full life-cycle value is achieved
• Resolving gaps between new and existing operating companies processes and applications
• Insights and create strategies to improve customer satisfaction and performance at the operating companies, share strategies with other businesses/functions
• Gathering requirements and drafting use cases for all demand coming from the operating companies
• Advising/quantifying the value that can be gained from the demand that the operating companies are raising.

Adhere to:

• All DIGITAL & IT governance, processes, and procedures,
• All corporate governance, processes, procedures, and statuary, legal and other requirements.

Qualifications

• BSc (Hons) Computer Science or BSc (Hons) Information Systems Technology or BCom (Hons) Informatics
• ITIL Foundations
• Management Development Programme Business Relationship Management Professional (Desirable)

Experience required:

• Up to 8 years of experience in managing relationships with internal business/functional customers with relevant experience in IT Business Relationship Management.

Behavioral competencies:

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Presenting and Communicating Information
• Analyzing
• Learning and Researching
• Creating and Innovating
• Formulating Strategies and Concepts
• Achieving Personal Work Goals and Objectives

Technical competencies:

• Business Functional Knowledge
• Technology Trends
• Strong communication, presentation & leadership skills
• Strong prioritization and problem-solving skills
• Strong customer focus
• Business Needs Analysis
• Technology Strategy Formulation.

How to Apply

‘Interested applicants should click here to apply.