Deutsche Post DHL Recruitment 2022

Applications are invited from interested and suitably qualified candidates for Deutsche Post DHL Recruitment 2022.

Job Title: Tele Sales Executive

Key Responsibilities

• Support the administration of tele sales plans and inbound/ outbound call processes for small to mid-sized accounts
• Respond to customer inquiries, provide information, understand customer needs, promote and sell products/ services, close sales
• Undertake predominantly routine customer situations, sometimes may require deviation from standard screens, scripts, and procedures with the assistance of a computerized system
• Assess customer needs and suggest/ promote alternative products/ services based on a general understanding of the organization, its products/ services
• Enter and refer to data and information by navigating a computerized data entry system or other relevant applications
• Prepare implementation plans and execute campaigns supporting acquisition and retention programs for telesales
• Write scripts and call guides in support of inbound and outbound tele calling campaigns
• Create job aids, reference guides, and communication tools to support the performance of the telesales team
• Compile and publish research information into a knowledge base to be used by the telesales team
• Document and update changes on department procedures
• Understand the impact of communications and messaging on telesales business metrics
• Undertake management of special projects for the department
• Create databases to support information access
• Regularly check and correct problems that are not immediately evident in existing systems or processes, make minor changes without significantly modifying defined methods, standards, and/ or procedures
• Convince and sometimes negotiate with external parties that share a common desire to reach an agreement on complete proposals/programs

Job Skills, Qualifications & Experience

• A minimum of a Bachelor’s degree in a relevant field
• At least three (3) years of previous experience in Telemarketing or Call Centers
• Ability to sell, communicate clearly, and listen effectively
• Patient and able to manage stakeholders
• Results driven and attentive to details
• Ability to work alone and within a team environment
• Honest, reliable, and trustworthy

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Flexible working hours with the possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary

How to Apply

Interested applicants should CLICK HERE to apply