Cepheid Incorporated Recruitment 2020

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Applications are invited from interested and suitably qualified candidates for Cepheid Incorporated Recruitment 2020.

We are recruiting to fill the position below;

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Job Title: Regional Service Manager (North-West Africa)

ESSENTIAL JOB RESPONSIBILITIES:

• Customer satisfaction advancement through daily management of service operations, including field visits to maximise productivity and capabilities.
• Lead the building of channel partner enablement rigor and process, by ensuring policy roll-outs are successful and maintained. Team management will be required.
• Manage key regional strategic initiatives and regional programs, with KPI deliverables adherence.

• Use continuous Lean, Six Sigma Principles and problem-solving process to bridge the gap between company and end users, with zero tolerance on compliance deviations.
• Work with Regional Business Managers and external distribution partners to identify key service products required by customers to encourage growth.
• Work with Finance, Channel Partner Excellence and Program Governance teams to improve data & reporting.
• Strict adherence to the Danaher integrity and compliance policy.

MINIMUM REQUIREMENTS:

Education or Experience (in years):

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• Bachelor’s degree with 5+ years of related work experience or Master’s degree in field with 3+ years of related work experience.
• Extensive B2B and B2C experience managing leading technology or healthcare channel partners and key customer accounts.
• Go-To-Market experience in transitions and deployment for sales or service.
• Ability to develop relationships, while demonstrating humility and geopolitical awareness.
• Project Management and/or commercial experience will be advantageous.
• Regularly using audit tools & processes to trigger improvements and to sustain.
• Experience working with and presenting to Government and NGO’s will be valuable.
• Involvement with customer-facing or service organizations preferred as a manager.
• Strong culture of integrity and compliance will be critically important.

Knowledge and skills: 

• Excellent English communicator via remote audio, video, written and in-person.
• Second language mandatory requirement spoken, written French
• Global perspective with experience in a strong international environment
• Experience with Salesforce or SAP. In-depth experience with Microsoft Office required.

Other: 

• Valid Passport
• Infrequent travel into EU Schengen region (France) and USA (California) will be expected

How to Appy

Interested applicants should click here to apply.

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