Weill Cornell Patient Portal Frequently Asked Questions
Do you have some pertinent questions regarding the Weill Cornell patient portal? Then you are at the right place. In this guide, you will get answers to some of the frequently asked questions regarding the Weill Cornell patient online services.
Contents
What is Weill Cornell Patient Portal?
Weill Cornell Patient Portal is a personalized, secure website that enables you to manage healthcare interactions and communicate with your healthcare providers at Weill Cornell at any time, 24/7. This convenient online connection puts you in control of your healthcare from any web-enabled device.
Who is eligible for Weill Cornell Connect?
Any patient 12 years old or over is eligible for a Connect account. In addition, parents can be given portal proxy access to manage their children’s accounts, or patients can grant access to their own accounts to family members, friends, or caregivers.
What is Weill Cornell Connect?
Weill Cornell Connect is your patient portal, offering you personalized and secure online access to view portions of your medical records and manage your healthcare.
Through Weill Cornell Connect, you have access to:
- Telehealth services, including follow-up Video Visits, eCheck-In and urgent care on demand
- Test results
- Online appointments
- Online bill payment
- Simpler communication with your provider’s office
- A record of all appointments, emergency room visits, and inpatient stays
- After-visit summaries
If you do not have a Weill Cornell Connect account, you can sign up online.
If you have medical records at NewYork-Presbyterian or Columbia University Irving Medical Center, you can also access them through Weill Cornell Connect.
How do I sign up for Weill Cornell Connect?
You will receive an activation code after your visit. You can also sign up online if you do not have an activation code.
Is Weill Cornell Connect secure?
We are committed to protecting your privacy and the security of your health information. All communication between you and your healthcare provider and care team using Weill Cornell Connect is carried over a secure, encrypted connection.
Encryption means the information is coded in such a way that no one can read it during transmission. This secure connection utilizes industry-standard Secure Socket Layer (SSL) 128-bit encryption.
Your health records are stored behind a firewall to prohibit unauthorized access. In addition, Weill Cornell Connect access requires a username and password that you create yourself.
How do I schedule a video visit?
Many providers have video visits available through the online scheduling portion of Weill Cornell Connect. Look for “Video Visit” when you are scheduling your appointment.
Otherwise, when you contact the department to schedule your appointment, ask them if a video visit is appropriate for the type of appointment that you would like to schedule.
Will Weill Cornell Connect have all of my prior health records?
You can now access key components of your current medical history from Weill Cornell Medicine, NewYork-Presbyterian and Columbia University Irving Medical Center in one patient portal.
Log into Weill Cornell Connect to review these records with your provider. Rest assured that your doctors will also have access to your full record.
Can I pay my bills securely on Weill Cornell Connect?
You can pay your Weill Cornell Medicine provider bills online through Weill Cornell Connect. Logging into Weill Cornell Connect also allows you to pay bills from Columbia and NewYork-Presbyterian, if you have received services from them.
You can also use the Weill Cornell Medicine app — available for both Apple and Android devices — to pay for your Weill Cornell Medicine services.
All electronic fund transfers and payments are compliant with Payment Card Industry (PCI) standards. If you have questions about your statement, please reach out to customer service by calling the phone number on your statement or by sending an electronic message through Connect.
How do I get proxy access to another account?
For proxy access to another account (e.g., a child’s account), please contact the provider’s office. If you are a patient and have a MyChart account already, the office can link the second account to yours. If you are not a patient, you will need to create a Connect account first.
